Privacy Policy

1. Scope

This policy applies to the StalematE mobile game, this website, account-related services, support forms and official project pages controlled by Aisen Corporation. Third-party websites and platforms are governed by their own policies.

2. Information we may process

• Account and profile data, such as login name, nickname, player ID and other information needed to operate a game account.
• Contact and support data you choose to provide, including email address, message content and files or screenshots attached to a support request.
• Gameplay and service data, such as match-related events, room/session information, progression, virtual currency balances, configuration and service interactions.
• Technical and diagnostic data, which may include IP address, device or other identifiers, device model, operating system, app version, timestamps, crash or error information and network diagnostics.
• Purchase and entitlement information needed to verify transactions and deliver purchased or earned digital content. Payment credentials are processed by the relevant payment platform or provider and are not requested through StalematE support.
• Website data, such as server logs, browser information, cookie or local-storage identifiers and advertising-related signals where those technologies are enabled.

3. How information is used

We use information to provide and maintain the game and website, create and manage accounts, enable multiplayer functionality, deliver purchases and virtual items, provide support, investigate bugs, prevent abuse and fraud, improve stability and performance, comply with legal obligations and communicate important service updates.

4. Legal bases

Depending on your location and the context, processing may be based on performance of a contract, legitimate interests in operating and securing the service, consent where required, or compliance with legal obligations.

5. Service providers and disclosure

StalematE may rely on third-party platforms and technology providers, including Google Play services, Unity-related technology, hosting, multiplayer/network infrastructure, email delivery, analytics, crash diagnostics and advertising services. These providers may process data under their own terms and privacy policies. We may also disclose information when required by law or when necessary to protect users, the service or legal rights.

6. Advertising, cookies and similar technologies

The game may contain ads and the website may use advertising or measurement services. These services can use device identifiers, cookies or similar technologies for delivery, frequency control, fraud prevention, measurement or personalization where legally permitted. Browser and device settings may provide controls for cookies, advertising IDs and ad personalization.

7. Data retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including account operation, support, security, dispute resolution and legal compliance. Retention periods vary by data type and service requirement.

8. Security

We use reasonable technical and organizational measures intended to protect information. No internet transmission, multiplayer service or storage system can be guaranteed to be completely secure.

9. Children

StalematE is not directed to children below the minimum age permitted for the service in their jurisdiction. We do not knowingly seek to collect personal information from children who are not legally permitted to use the service. A parent or guardian who believes a child provided information improperly may contact us to request review and deletion.

10. Your rights and choices

Depending on applicable law, you may have rights to access, correct, delete, restrict or object to certain processing, receive a copy of certain data, or withdraw consent where processing relies on consent. Requests may require identity verification to protect the account and other users.

11. Account and data deletion requests

You can request review or deletion of eligible personal data by contacting support. Include enough information to identify the account, but never send your password, payment card number or one-time authentication code. Some records may be retained where required for security, fraud prevention, accounting, dispute resolution or legal compliance.

12. International processing

Services and providers may process information in countries other than your own. Where required, we use appropriate safeguards or rely on lawful transfer mechanisms available under applicable law.

13. External links

The website and game may link to Google Play, social networks, Aisen Corporation pages and other third-party services. We are not responsible for the privacy practices of services we do not control.

14. Changes to this policy

We may update this policy to reflect changes in the game, website, technology, service providers or legal requirements. The updated version will be published on this page with a revised date.